| 1. How do I know my order is confirmed? |
| After placing your order, you will receive a confirmation message and email to verify that your order has been successfully processed. |
| 2. Can I modify the items in my order? |
| Unfortunately, you cannot modify the items in your order once it has been placed. If you need to add or remove items, please place a new order for the additional items. To remove items from your current order, contact us at team@35.154.140.81. |
| 3. How can I track my order? |
| You can track your order using Shiprocket Courier or Order Tracking – Track Orders & Shipments. Please use your order number, AWB, and mobile number for tracking. |
| 4. How long will it take to deliver my order? |
| We strive to deliver your order as quickly as possible. Typically, delivery takes between 5-7 working days. Please note that unforeseen circumstances, such as severe weather, may extend delivery times. |
| 5. Does Vokka reserve the right to cancel my order? |
| Yes, Vokka Perfumes reserves the right to change, withdraw, cancel, or revoke any offer without prior notice to the customer. |
| 6. How can I cancel my order? |
| Orders can be canceled only before they have been dispatched or within 24 hours of placing the order, provided they have not already been shipped. Once dispatched, the order cannot be canceled. For assistance, please email us at team@35.154.140.81. |
| 7. Can I get a refund or return for my order? |
| Please refer to our Return and Refund Policy page for information on returns and refunds. |
| 8. How can I get in touch with the brand? |
| For any assistance, you can contact us at team@35.154.140.81. We are here to help! |